sales
Nav code had to be ordered and set up a week later, some evidence of internal issue as to who was at fault , still no handbook, minor mark on front plastic wheel arch which I have been advised to clean with some of the car protection kit.
Nav code had to be ordered and set up a week later, some evidence of internal issue as to who was at fault , still no handbook, minor mark on front plastic wheel arch which I have been advised to clean with some of the car protection kit.
The sales guy Jack was brilliant
On collection, the car had no fuel and the sat nav was not activated which suggests the PDI was either not carried out or was done rather poorly, either way, not ideal.
Good value for money and helpful staff
Excellent service
Our Mini has had a persistent fault with the Stop Start function never working, yet it has never been diagnosed by Marshall, and even when we mentioned it in the past it was brushed off as being due to cold weather. This service missed it again...
Very good
No real issues. Good communication throughout despite some logistical issues.
Very quick
Top class service
Competent, professional and NON PUSHY staff
Gareth is in the right job he knows the product with a genuine desire to provide good service and assistance to meet your needs, nothing is too much trouble.
From our first visit to collecting the car both Jack and David get excellent customer service.nothing was too much trouble,coffee was always welcome and they made our experience great. Thank you so much. It certainly gave us the confidence to buy .
Repaired and cleaned on time.
Didnt take to long and waiting area was nice clean and comfortable
Again did as requested
Very welcoming and helpful
was straightforward and nicely arranged, good service.
Service wise they could not do enough for you.
Excellent service and communication
Car well looked after. Car waiting for me to borrow. Ready to pick up on time
The whole process was fun and exciting, even amusing my 1 year old whilst I was signing documents. Picking my car up was amazing, earlier than Id anticipated too!!
Felt valued as a customer.
Happy with the service received
highly satisfied .
The sales team at our local dealership kept us informed all the time
Happy to have a courtesy car
Hard to speak to appropriate people, people not following up
The work is always performed really quickly and up to high standards and is far better than any other places I have dealt with
I would have given a 5 but dislike the multiple reminders about the arrangement. I don't need reminding several times about the time and date we both agreed on.
job done properly, on time.
Service and customer care was very thorough and attentive
all my questions and quires were all answered with professionalism.
Excellent service and no problems
I did not receive an update to confirm when my car would be ready