OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
54 ratings and 38 comments received in the last 90 days.
27 May 2026
Tiffany was very helpful throughout the whole process, once I received the vehicle she showed me all the new technology within the car and assured me if I ever needed any assistance in the future she was always here to help.
12 May 2026
All help from calling in without appointment to collecting my new MINI. The lady on reception, Mark and Jordan were all extremely helpful. All explained in detail by Mark. On collection Jordan explained how things worked and offered a repeat lesson.
11 May 2026
Despite several problems, all were eventually resolved to my satisfaction
01 May 2026
I found Jordon Maxwell happy to answer all my questions and helped me through the process
24 April 2026
Very relaxed handover. No time pressure. Sales person very helpful and patient
22 April 2026
The rep. was very friendly and knowledgeable and took time to answer all our questions Jordan was very good indeed.
21 April 2026
Tiffany was incredibly helpful, friendly and attentive, all the way through the process. She was very thorough, taking great care to make sure I understood all aspects of driving my new car. Excellent customer service.
31 March 2026
Jordon and the team were incredibly communicative and went out of their way to make the process as smooth and easy as possible. Nothing was too much trouble
30 March 2026
Jordan Davies was brilliant from the start. All the way from ordering to handover, he looked after everything. Everything was so easy and he updated me throughout the whole process. On top of that, he's an awesome guy and a credit to the team.
08 June 2026
Friendly service.
07 June 2026
Everything was carried out to my satisfaction and staff were very attentive. Georgia was extremely personable and helpful
04 June 2026
Everything was perfect person met me at the door took my vehicle and parked it for me as there was nowhere to park as usual
29 May 2026
Excellent customer service
23 May 2026
Excellent service as always.
23 May 2026
Polite and helpful
19 May 2026
Very quick and efficient
19 May 2026
Great customer service and care. Visible pricing. Above and beyond care on the day with lifts from and back to the garage. Personalised approach.
16 May 2026
This is why people don't want to fill in surveys when you have to write in these boxes
14 May 2026
My car was booked in smoothly & on time, I was made comfortable and kept informed AND the additional work I required was carried out
FIND Marshall Grimsby.
Address
- Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:30 - 16:30
Phone
- 01472 728351
Grimsby and the surrounding areas, including Scunthorpe, Cleethorpes, Gainsborough and Louth
Address
- Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01472 728515
Grimsby and the surrounding areas, including Scunthorpe, Cleethorpes, Gainsborough and Louth
01 June 2026
Due to poor communication, not informed of issues with the order, had to visit the centre as phone calls not returned until manager involved