OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
69 ratings and 37 comments received in the last 90 days.
13 August 2024
Great experience
03 July 2024
Jordon Maxwell is a credit to your team. Helpful and knowledgeable.
02 July 2024
Jordon was excellent. Always keeping me updated and extremely helpful with all paperwork. He also explained how the car tech worked and ensured I understood it.
30 June 2024
Nothing was too much trouble. No pressure,
27 June 2024
Very helpful and spent a lot of time with us
15 June 2024
Nothing too much trouble , very efficient service
30 August 2024
Quicky dealt with and kept informed
29 August 2024
We purchased our electric Mini at the end of July from Lookers in Stafford. The car is 7 months old. The steering wheel volume control was loose and I asked Marshall's to look at and fix it under warranty. They did, question is how Lookers released
27 August 2024
Car was serviced and cleaned
24 August 2024
Very satisfied with the prompt attention from the receptionist lady and the service representative who dealt with me. The lady ensured I was seated comfortably and knew where the bathroom and drink facilities were. Excellent staff
17 August 2024
All issues were repaired by a Mini expert which gives me great confidence. Plus the two year guarantee provided ensures peace of mind.
16 August 2024
Excellent service, got me back on the road quickly
14 August 2024
Gareth is very helpful
12 August 2024
Never any issues, staff are helpful and great at what they do.
01 August 2024
All good, everything was dealt with as you would expect
01 August 2024
Fantastic service and attention to detail
20 August 2024
I dealt with a young man called Jordan who was fantastic. Very professional, very helpful and informative, yet also friendly