OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
48 ratings and 35 comments received in the last 90 days.
07 July 2026
I would have liked a bit more contact between ordering and taking delivery, I know I can follow on the app but a couple of calls would have made me feel a bit more involved and valued.
28 June 2026
Delivered much earlier than quoted
23 June 2026
Tiffany kept me informed and was very easy to talk too. Also the receptionist made me feel very welcomed.
19 June 2026
Everything was fine
19 June 2026
They were great!
01 June 2026
Due to poor communication, not informed of issues with the order, had to visit the centre as phone calls not returned until manager involved
27 May 2026
Tiffany was very helpful throughout the whole process, once I received the vehicle she showed me all the new technology within the car and assured me if I ever needed any assistance in the future she was always here to help.
12 May 2026
All help from calling in without appointment to collecting my new MINI. The lady on reception, Mark and Jordan were all extremely helpful. All explained in detail by Mark. On collection Jordan explained how things worked and offered a repeat lesson.
11 May 2026
Despite several problems, all were eventually resolved to my satisfaction
26 July 2026
Pleasant staff good service
13 July 2026
Disappointed we didn't get the complementary wash and vacuum as the car is in need of one! Secondly, I don't think the tyre pressure was checked as we have had an alert since to check the pressure.
12 July 2026
Staff were courteous and friendly. The work was carried out in good time.
11 July 2026
Excellent service all way through
07 July 2026
Every time I go back to collect my Mini, I am kept waiting at least 15 minutes for the person to come and give my my keys.
04 July 2026
For excellent a d quick support and service
02 July 2026
Very limited parking at garage
01 July 2026
I have been a customer now for 10 years & I have not had any problems with help with my car & super service which I highly recommend. Gareth Davies is always available for me & goes that extra mile, a great asset for Mini Marshall, BIG thanks Gareth
28 June 2026
Very efficient
28 June 2026
All Staff freindly and efficient
FIND Marshall Grimsby.
Address
- Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:30 - 16:30
Phone
- 01472 728351
Grimsby and the surrounding areas, including Scunthorpe, Cleethorpes, Gainsborough and Louth
Address
- Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01472 728515
Grimsby and the surrounding areas, including Scunthorpe, Cleethorpes, Gainsborough and Louth
21 July 2026
Excellent Friendly and Professional service Tiffany was very informative regarding our new mini electric countryman