OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
53 ratings and 46 comments received in the last 90 days.
23 August 2026
Ery satisfied with Ashleys approach and consideration with the entire purchase process.
19 August 2026
Ashley was very helpful and very knowledgeable about Mini He made our purchase so easy
07 August 2026
Everything functioned as it should have done
02 August 2026
Couldn't fault the service we received. Tiffany was really helpful and made sure everything went smoothly.
21 July 2026
Excellent Friendly and Professional service Tiffany was very informative regarding our new mini electric countryman
07 July 2026
I would have liked a bit more contact between ordering and taking delivery, I know I can follow on the app but a couple of calls would have made me feel a bit more involved and valued.
28 June 2026
Delivered much earlier than quoted
23 June 2026
Tiffany kept me informed and was very easy to talk too. Also the receptionist made me feel very welcomed.
19 June 2026
They were great!
07 September 2026
No pressure environment, knowledgeable and honest sales person.
05 September 2026
Met expectations + beyond
02 September 2026
Tiffany worked hard to sort a car out for me
31 August 2026
Kept well informed throughout by the advisor Jess Lee
31 August 2026
I have complained and detailed in an email to BMW Grimsby - As a result I have finally got a face to face meeting with Operation Manager - Brian
30 August 2026
Car was supposed to be cleaned after service. This did not happen.
29 August 2026
Such a smooth car, it's sleek, a pleasure to drive.
29 August 2026
Grimsby Mini staff excellent, timing of service length was accurate.
28 August 2026
Excellent communication throughout
25 August 2026
Everything else was absolutely brilliant, including a staff member kindly picked up our car. This allowed myself and my wife (both NHS doctors) to concentrate on our work in hospital. Despite mentioning couple of times, our car wasn't cleaned though
FIND Marshall Grimsby.
Address
- Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:30 - 16:30
Phone
- 01472 728351
Grimsby and the surrounding areas, including Scunthorpe, Cleethorpes, Gainsborough and Louth
Address
- Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01472 728515
Grimsby and the surrounding areas, including Scunthorpe, Cleethorpes, Gainsborough and Louth
28 August 2026
Salesman Tom was lovely giving advice and so helpful without being