OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
69 ratings and 53 comments received in the last 90 days.
03 May 2025
Great to deal with
25 April 2025
Overall happy, however there response times / attention to detail and getting hold of someone was always challenging
08 April 2025
The purchase of my gorgeous new Mini Cooper was effortless. Mark Jacklin guided me through all the 'paperwork' and talked me through the car's new features, my new car was beautifully presented, insured and ready for me to collect on time.
04 April 2025
Very good but many forms to fill in.
04 April 2025
Very friendly and efficient sales team working with Jordan at Grimsby.
03 April 2025
Despite the IT Share docs issues which was out of their control the service and support was excellent.
28 March 2025
Jordon and mark very helpful and pleasant
27 March 2025
Mark was really welcoming and helpful, he explained all the features of the car to me when collecting it from the MINI centre.
26 March 2025
Made me feel special and not just another person.
07 June 2025
Just excellent service the only problem there's always no where to park
05 June 2025
See above
04 June 2025
I was greeted by Caitlin who assisted me with getting booked in with the service centre. James was friendly and polite. Wendy escorted me to a quiet, private area with a desk where I could work without being disturbed.
03 June 2025
Very welcoming service
03 June 2025
Our experience was second to none and always feel we receive the best possible customer service support.
29 May 2025
really thorough service, chatted with any issues they might of had with anything on my car
28 May 2025
As per above comments
28 May 2025
Really good in each aspect
22 May 2025
Efficient and feedback given
21 May 2025
Looked after
03 May 2025
Friendly staff, great customer service from Jordon & Mark Jordon did a thorough handover, who doesn't love a mini! Thanku Gents ??