OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
48 ratings and 34 comments received in the last 90 days.
08 August 2025
Superb customer service. Very friendly and approachable, not at all pushy. We were looked after so well by Marshall Grimsby with our last Mini that we returned to them to purchase a new car. First class service from Jordon.
04 August 2025
Jordon
04 October 2025
When arriving onside. There are very few spaces too park. Last time I was there it was so crammed, I felt nervous driving onsite
30 September 2025
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18 September 2025
As above, the first interaction I had was very pleasant, but when picking up my car the customer service did not feel relational.
17 September 2025
Gareth always makes the mini experience fantastic .Gives 100 percent always helpful polite and listens great quality . Fab chap Team great .Fantastic feeling when you step into showroom .Many thanks
17 September 2025
Excellent service, was kept informed at all times. Gareth was so helpful and even arranged a courtesy car when my car had to stay in waiting for a part.
17 September 2025
Very friendly staff, excellent service, and I was kept informed of the progress.
16 September 2025
Excellent service
14 September 2025
Same answer as no1
14 September 2025
Excellent customer service from Gareth and the team - from the moment I drove onto the forecourt (where I was expertly directed to the only available parking space on a very chock-a-block area) to the moment I left.
14 September 2025
The service was done on time and any future work was explained so i know what work the car could need in the future i find that helpful
16 September 2025
Very personable mini team. Wendy on reception was lovely and always found us a seat and coffee, and brought our sales person to us. Jordan (davies) was great and very helpful and we know his boss `Frank as he came to thank us for my purchase.