OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
72 ratings and 54 comments received in the last 90 days.
04 April 2025
Very friendly and efficient sales team working with Jordan at Grimsby.
04 April 2025
Very good but many forms to fill in.
03 April 2025
Despite the IT Share docs issues which was out of their control the service and support was excellent.
28 March 2025
Jordon and mark very helpful and pleasant
27 March 2025
Mark was really welcoming and helpful, he explained all the features of the car to me when collecting it from the MINI centre.
26 March 2025
Made me feel special and not just another person.
18 March 2025
Jordan went above and beyond in helping making sure that everything went smoothly. Especially liked the reveal as my husband didnt kniw exactly which mini i had bought.
13 March 2025
Very professional in every way.
11 March 2025
Really well looked after throughout the whole sales and collection process.
21 April 2025
Better valet equals 5 stars.
20 April 2025
Gareth was very professional, helpful and efficient. He explained the reason for the recall and details of my vehicle inspection.
15 April 2025
Nothing was too much trouble. James and Wendy looked after me perfectly
10 April 2025
No issues once the part was in stock
10 April 2025
All went well - good to have use of a private office for a few hours.
07 April 2025
Great show/waiting rooms: Excellent meet and great and personal support: Reliable and robust mechanical support: Good discount for older vehicles: Personalised all round support.
07 April 2025
I'm still getting a notification that the car is due for a service, even though it has had the service
31 March 2025
All staff friendly and efficient. Reception list Rebecca and ? Excellent
31 March 2025
Gareth is very professional and customer centred.
25 March 2025
Quick fast and reliable, Dave the vehicle technician is amazing!
08 April 2025
The purchase of my gorgeous new Mini Cooper was effortless. Mark Jacklin guided me through all the 'paperwork' and talked me through the car's new features, my new car was beautifully presented, insured and ready for me to collect on time.