OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
58 ratings and 39 comments received in the last 90 days.
04 August 2025
Jordon
10 August 2025
Very helpful, polite and accommodating. Couldn't ask for more. Outstanding on this occasion
08 August 2025
Excellent courteous service, thats why I drove nearly 100 miles each way
07 August 2025
Not kept waiting for appointment. Informed on what was happening along the way.
04 August 2025
Gareth was extremely helpful from the moment I dropped my car off and explained everything really clearly.
03 August 2025
Would have been 5 stars but it was a very paperwork driven experience. Even though it was digitally created still had to print out all documents. Perhaps the documents could form part of the welcome to mini pack.
31 July 2025
Good but felt like I was 'being sold to' as was told my car was getting 'old' so things will go wrong so look at new cars they had
25 July 2025
As above
23 July 2025
Very accommodating excellent service
21 July 2025
Jordon, Mark and the whole team have provided a 5 star service through refinancing our old car to dealing with the new purchase. Friendly, professional service all the way through. Many thanks!
21 July 2025
Confidence that all works would be carried out diligently.
08 August 2025
Superb customer service. Very friendly and approachable, not at all pushy. We were looked after so well by Marshall Grimsby with our last Mini that we returned to them to purchase a new car. First class service from Jordon.