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Customer Reviews.

sales

5

Just great service

10 October 2017

service

5

They made it so easy to arrange a collection and return of the car and it came back looking like new having had a wash and polish.

03 October 2017

service

5

I was very satisfied with my car.

02 October 2017

sales

5

The salesman was very knowledgeable, friendly and professional

30 September 2017

sales

5

Friendly and very accommodating staff

29 September 2017

service

4

the loan car system seems to have reduced and we seem to have to wait 2-3 weeks before we can get booked in for a service.

21 September 2017

service

5

Again, excellent customer service, nothing was too much trouble. They were happy to take me home and pick me up after the service

20 September 2017

service

5

Though I do not and cannot know what was carried out on my vehicle, I find that it runs and performs to my expectation.

18 September 2017

service

5

The competition between motor manufactures is fierce, it is very difficult for any one to stand out above any other but Marshall Grimsby did just that. I drove in with a very noisy engine and no appointment, my problem fixed on the spot. Excellent

17 September 2017

sales

5

Company kept in touch with through out whole process

16 September 2017

sales

5

Everything went very efficiently.Our sales person was very knowledgeable and made it a very enjoyable experience.

12 September 2017

service

5

Called prior to service to see if any other work was required, completion of order of paint required for car. Provided information about a possible oil leak which will be looked at later in the year on their advice.

03 September 2017

service

4

Grimsby were fine and exceptionally helpful but mini HQ need to review their products to prevent customers being mislead. If it wasn't for Neil in mini sales for taking the time to listen & resolve and Neil in the service it would be have been a sham

30 August 2017

service

4

The front seat was repaired very well in the end, but it did take an extra week than expected due to the wrong part being ordered.

29 August 2017

service

4

They keep you informed athat all times

29 August 2017

service

5

As above no issues

22 August 2017

service

3

I was advised that the vehicle would be ready at approximately 15:00 hours. I arrived back at the service department and advised it would be 20 minutes until my vehicle was ready. I had to wait over an hour, without any explanation for the delay

18 August 2017

sales

4

Not able to take car on date agreed as told that due to a computer breakdown they were unable to take the car out of 'transport mode?'Went next day and Lee had everything in hand and had even arranged a bouquet of flowers for me, he saved the day!

18 August 2017

service

5

Very good and easy to arrange, picked up my car on time, just all round good experience.

08 August 2017

sales

4

Overall very satisfied but the 2 hour hand over process was a little bit long.

08 August 2017

service

3

My son who drives this car was left without a car to get to work for 2 days

08 August 2017

service

2

Asked Mini Service to repair door seal this was not carried out nor was a follow up phone call made by Mini as discussed to remedy this

03 August 2017

service

5

Again excellent service from everybody

01 August 2017

service

5

BOB (my Mini) needed some extra bits, not available until the next day, so was driven home and my Mini was delivered to my home the next day. Hassle-free! Thank you.

31 July 2017

service

2

The front nearside side light had failed and was highlighted when starting up. There was no mention of this when I collected the car nor was it highlighted in the sheet of paper I was given. The service book was not stamped - it was on the front seat

27 July 2017

sales

5

Perfect Response every time